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"Implementing Project Oriented Customer Service"

Creating a seamless helpdesk-to-project response capability while reducing costs.

The Fastest, Easiest, Cheapest and Lowest Risk Way to Implement a Demand Management, Cost Management, and Resource Management System

How to get control of IT Costs and Resources without spending $3,000,000 - $5,000,000 and "The Year from Hell" on the dreaded major integration project!

Reduce Costs and Improve Service Quality by Implementing Effective Processes

This paper provides an example of how to implement a cross-organizational process by combining incident, problem, and change management, and ActionProgram Manager Plus.

ITIL V.3: What the CIO and CFO Need to Know – OR – How to Save $625,000 per Year, Every Year

Resource Management in Remedy

You Could License a Standalone IT Governance Suite, but Why Would You Want To?

IT Governance and Resource Management

Managing IT resources is vital to the success of your business goals. BMC Software and Project Remedies Inc. have joined forces to resolve this issue without the need for a costly, time-consuming, major integration project.

Demand Management

Demand Management and running IT like a business – understanding the costs and revenues of your IT services.

ActionPortfolio Manager

ActionPortfolio Manager ("PPM") is the ONLY complete project portfolio management application running on the BMC Remedy Action Request System.

ActionProgram Manager

ActionProgram Manager ("APM") is the only full-functioned program management system running on the BMC Remedy Action Request System, and the only program management system that integrates with an asset management application.

Saving $625,000 Per Year

Leverage your investment in Remedy and turn your existing Remedy system into a Demand Management, Cost Management, and Resource Management Solution.

ActionProgram Manager vs. MS Project

Microsoft Project is a popular tool for project management that does provide some value, but falls far short of the visibility and abstraction provided by PRI's applications. This comparison chart clearly indicates the feature gaps in MS Project.