Project Remedies is a services and technology company, a 25 year old, Veteran Owned Small Business. Please give us a call at 310-230-1722 to discuss your situation.
We are focused on helping our clients:
Improve Efficiency
With our services and technology, we can help you quickly define and operationalize common repeatable processes and capture the performance metrics necessary to pin-point opportunities for efficiency.
Improve Customer Service
One user says that our approach “implements discipline,” and with improved discipline, end users will have more confidence that IT has its act together. IT will be able to provide users the information they want and need to know, for example, when their requests will be completed and at what cost.
Reduce Costs
Whether by consolidating service desks or data centers or both, by increasing efficiency or by tracking the cost of each request, our approach helps you reduce cost and set up continuous improvement processes enterprise-wide.
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We focus on our customer’s issues and make their concerns, our concerns. This is an old-fashioned, almost boutique approach, and results in our having very good relationships with our customers. Our approach is the antithesis of the large government contractor approach. We want to do a very good job for each client, and to finish the work. We know that there is more to do. Since starting in business, our reputation has always been to do a better job after the sale.
Project Remedies does 3 things:
• Assessments and Transformation Projects. Our work has involved both large and small scale projects: Helping very large organizations develop both service desk and data center consolidation plans and then implementing those plans, determining the Key Performance Indicators management could and should be getting and then implementing that functionality, and putting together plans to fix badly run implementations and then turning around those projects, completing the implementation successfully
• Implement the Remedy IT Service Management Suite and Develop Remedy-Based Custom Applications. When we are asked to support a transformation project, the work is managed by members of our Leadership Team and performed by Senior Subject Matter Experts who have years of experience with the Remedy system and whom we have known for years.
• Market our ActionProgram Manager Plus (APM Plus). APM Plus is a an intuitive, easy-to-use Remedy-based process and life-cycle management system designed to be used enterprise-wide. It connects scope, processes, projects, resources, risk and cost. It is most often used for operationalizing common repeatable processes. When added to an organization’s existing Remedy IT Service Management suite, it is the easiest, fastest, and least expensive way to implement an integrated Demand Management System which captures performance metrics at every work touch-point.
