Leadership Team

Stan Feinstein, President

Stan was a founder of Project Remedies in 1993. A hands-on manager, Stan remains deeply involved in all customer-facing and marketing activities.

Stan started his IT career with IBM as a salesperson. In fact, during training, he staffed the branch’s first help desk. Working for a number of large and small companies in the time sharing business, his focus gravitated to project management systems, and learned most about project management from his customers particularly those at Hughes Aircraft Company.

Stan has a BA in History from the University of Wisconsin – Madison. A loyal Badger, Stan was on the Alumni Advisory Board for the Pathways to Excellence program for 15 years. Pathways was an umbrella over a number of programs designed to improve undergraduate education within the College of Letters and Sciences, and it was very successful. Stan has a TS clearance.

MG (R) Steve Smith, Vice President, Federal Programs

Steve is responsible for our Federal Government business. He leads all assessment projects and heads our leadership team. Steve is responsible for the consistent high-quality of the work performed on each project.

An exceptional leader and change agent, Steve as an excellent reputation for building strong teams and work culture that promotes creative, opportunistic, and flexible thinking in high demand environments in both commercial and military sectors. A very experienced manager, while on active duty, Steve was Commanding General of the 335th Signal Command, a major subordinate unit of Third Army, and as the Army Central Command (USARCENT) CIO/G6, responsible for the effective leadership of 2,800 soldiers and civilians deployed across the Middle East to ensure networks and key command and control systems were resourced and flexible to meet Coalition and Joint commander’s requirements. Prior to this position, Steve was the Chief Information Security Officer in the Army’s Office of the CIO/G6. In this role, he was selected for an active duty assignment in support of the Army CIO to develop, implement, and execute a Cyber Defense-Information Security strategy for the Army Enterprise.

Steve has a Master’s Degree in Strategic Studies from the US Army War College, a Master’s Degree in Public Education from Western Kentucky University and a Bachelor’s Degree in Education from The Citadel, where he was a Distinguished Military Graduate. Steve has a TS/SCI clearance.

Jim Manara, Chief Technology Officer

With his broad depth of experience in both commercial and government environments, Jim is responsible for all technical aspects on assessment projects and provides technical guidance on our leadership team. He is responsible for the technical direction of all transformation projects.

JJim has a strong background in Service Desks and IT Operations positions in finance, healthcare and information technology companies. Jim is an expert in both Information Technology Information Library (ITIL) processes and has led Kepner Tregoe Problem Solving and Decision Making Seminars. As program manager, Jim has architected and led implementation of Service Desk application suites for multiple Federal government agencies, integrated the BMC Remedy IT Service Management suite with other third party database software applications such as asset management systems and performance monitoring applications, and transformed Service Management Operations through introduction of ITIL compliant tools, processes, and training for service providers.

Jim has a MBA in Finance from Fairleigh Dickinson University and a Bachelor’s Degree in Economics from Rutgers University. He has been a Senior Instructor School of Business and Management at both the University of California Los Angeles and the University of California - Irvine. Jim has been a Seminar Leader on Project Management for the American Management Association, and has designed, developed, and delivered courses in Programming Languages, System Design Methods, Data Communications, and Information Systems Project Management. Jim has a TS/SCI clearance.

Mitchell McGovern, Director, IT Infrastructure and Data Center Operations Services

With his extensive track record of increasing operational efficiencies, improving customer service levels, strengthening business growth, reducing and controlling costs, and leading complex projects to full fruition, Mitch is focused on cloud implementation and services projects, data center consolidation projects, IT infrastructure and data center operations services projects. Mitch has a reputation for stabilizing chaotic IT infrastructures, building exceptional teams, and providing high communication skills.

While at Dell Computer, Mitch was Cloud Principal Executive – Office of the CTO and then Dell Services’ Director of Business Development – Cloud Services Sales. As a key member of the cloud core team developing Dell Services’ cloud strategy and service offerings, Mitch helped companies adopt cloud-based technologies for use internally or in development of new products and solutions. Before these positions, Mitch was Practice Executive – Global Infrastructure Consulting Services and Director, Global IT Operations.

At Oracle Corporation, Mitch was Director, US Data Center Operations, Senior Director, Global Data Center Operations, and then Vice President, Global Data Center Operations. Mitch directed enterprise data center management operations for internal and on-demand production systems, an infrastructure of 25,000 systems, 10 PB of storage, processing $200B annual revenue, and had 7 direct and 250 indirect reports.

Allen Crouder, Vice President, Technical Services

Allen is responsible for guiding and developing Project Remedies’ applications, and for insuring that each implementation is successful. Allen has been with Project Remedies for 24 of our 25 years in business, and has focused on developing Remedy-based applications.

While implementing one of our applications at a major technology company, our contact gave Allen the highest compliment: “He did what he said what he was going to do.” Under Allen’s supervision, one of our applications was the only application implemented at the Times Mirror’s Shared Data Center before the new Chairman closed it down. During the first implementation of ActionProgram Manager Plus at a major Finance company, our customer said that Allen was both smart and fast.

Allen has a secret clearance.