Applications

Applications:

Project Remedies Inc. offers a complete line of proprietary software applications that integrate with the Remedy Action Request System to expand existing system functionality. PRI provides the essential demand management, cost management, and resource management functionality that allows you to realize the full potential of your investment in Remedy.

Enterprise Action Management Suite

PRI has eliminated the need for the dreaded integration project. Our Enterprise Action Management Suite was developed, and runs on, the same platform as BMC's IT Service Management (ITSM) Suite. It leverages your existing investment in the Remedy ITSM Suite, and gives IT management a complete view of ALL IT demand, costs, work, and resources.

This is the view that finally allows IT to align its activities with the business goals of the enterprise.

The Enterprise Action Management Suite includes the following applications:

ActionProgram Manager Plus

ActionProgram Manager Plus provides a standard process life cycle for defining and approving proposed projects and project plans, and for managing the resources necessary to execute those plans. APM Plus supports the project process from start to finish, which is visible through dozens of customizable charts and reports. Now you can manage all change requests, approvals, programs and projects, their related tasks, the resources working those tasks, and the costs involved.

In real time.

APM Plus Basic Project Life Cycle – (click to enlarge)

APM Plus provides support for projects from the proposal phase through detailed planning, and working the plan. To support this workflow, APM Plus is organized into 5 basic project phases: proposal, planning, plan approval, work and review, and completion. The proposal phase and the plan approval phase both include a user-defined approval process.

APM Plus gives management the ability plan, control, and monitor projects from start to finish, in real time, throughout their entire life cycle.

Templates for Approval Processes and Tasks

The real power and flexibility of this application becomes evident once you have defined workflow processes such as approval tasks and project tasks, because these can be captured into templates and used repeatedly; on the same project and on other projects. The result is increased productivity, standardized processes, and better service quality. The savings realized can be significant.

Pre-defined Links With BMC Remedy's ITSM Suite

Taking advantage of our common platform, PRI's latest development links the APM Plus forms with BMC's Change Management, Asset Management, and Service Request Management applications.

This gives you the ability, for example, to add a button to the Task form that will take the worker directly from the task to an Asset Management form, where they can enter or view specific asset information pertinent to the task at hand. When they are done, they close the asset form and continue working their tasks.

MS Project Interface

Also included is our bi-directional import/export MS Project interface. It will be possible to import a limited subset of MS Project fields into a new APM Plus project record. Once in APM Plus, you can complete the detailed project planning, approve the project, work and review the project. The bi-directionality is limited because the complexity that can be introduced and managed with APM Plus, such as CPM scheduling, project dependencies, etc., cannot be exported back into MS Project.

However, MS Project is a popular project management application with a large user base, and many of our clients have requested this feature, even with the necessary limitations. This development is scheduled for completion in early Spring 2010. Check back for announcements, or contact us at 310-230-1722, Pacific time.

Service Manager

Service Manager Supports Sarbanes-Oxley compliance and audits. This is a standalone service request and change management application that can also be used with other Remedy applications you already have in place. It is part of PRI's Demand Management/Work Management Suite. Simpler than ActionProgram Manager Plus, it allows process owners to define custom approval and task templates.

Detailed product information...

Complete Project Life Cycle Support

PRI's applications support the complete project life cycle: from the initial request through defining and approving proposed projects, and then planning, approving, working, and reviewing detailed projects plans.

Yes, that means Gantt charts and Resource Management charts on Remedy.

Yes, that means complete Earned Value Reporting on Remedy.

Click Here for Screenshots.

See a Demo or Try Our Applications for Yourself!

Nothing we can write, and nothing we can show in screenshots that will do full justice to the experience of using these applications, and actually seeing the complete picture of all your proposed and active projects – in real time.

To schedule a live web demo or obtain login access to our application sandbox, please call us at 310-230-1722.