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Service Manager
Enterprise Action Management Suite:
- ActionProgram Manager Plus ("APM Plus")
- Microsoft Project Import/Export Interface with APM Plus – Now Available!
- Direct links with Remedy's ITSM Applications – Coming Soon!
Service Manager
An easy way to
define approval process templates and work templates.
More Application Info:
- For Sandbox Access or Web Demo, call 310-230-1722
- Screenshots & Illustrations
Most companies use Service Manager as the focal point for a Service Request Management application. Others use it as a change management application and integrate it with their own help desk application to combine problem management and change management in the same application. Other users want problem and change management in separate applications, and use Service Manager as a standalone change management application. Still others add this functionality to other custom-built Remedy-based applications such as HR New Employee/Terminated Employee application.
Like all PRI products, Service Manager (SM):
- Runs on Remedy's Action Request System.
- Is part of PRI's Demand Management Suite.
- Is installed in less than 1 hour on your existing Remedy server(s).
- Leverages your investment in Remedy.
- Interfaces with BMC Atrium CMDB.
- Is very flexible.
- Requires no major integration project.
- Can be used as a standalone application or can interface with other AR System-based applications such as your help desk application, a change management application, asset management, and PRI's Enterprise Action Management Suite.
- Is more functional, easier to use, and less expensive than other similar products.
Service Manager:
- Supports Sarbanes-Oxley compliance and audits.
- Supports approval processes and work processes.
- Allows process owners, rather than the Remedy administrator, to define and maintain approval and work processes.
Processes:
- Have an unlimited number of parent/child/grandchild levels and an unlimited number of predecessor/successor relationships.
- Can be pre-defined and stored as templates to be used again and again, or with Service Manager's ad hoc task functionality, can be created on the fly.
With Service Manager's Ad Hoc Task Functionality:
- Pre-defined processes can be customized for individual instances.
- Any Remedy ticket can be turned into a multi-task process on the fly.
Service Manager includes PRI's Approval Engine at no additional charge.
Schedule a Demo or Login Access to the Sandbox
To schedule a live web demo or obtain login access to our application sandbox, please call us at 310-230-1722.